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Zoom Video Visit

For questions about your scheduled video visit, contact a support agent at 612-672-7266 (7:00am – 11:30pm, 7 days a week)

Prepare for your Zoom video visit

The following will help you prepare for your virtual visit experience:

Before your appointment

Make sure your computer or mobile device has a camera, microphone, and speaker.

Download Zoom Desktop Client for MacWindowsChromeOS, and Linux, or Zoom Mobile App for iOS and Android devices. You do not need to set up an account or log in for your video visit. MyChart patients: Visit the MyChart signup page if you need to create a new account. Go here for instructions on how to get the MyChart App on your mobile device.

At the time of your appointment

Non-MyChart patients: Your provider or care team will send you an Email invitation around the time of your visit. Click the link in the Email to join the visit.

MyChart patients: Follow detailed instructions below.

Zoom Video Visit Instructions

The instructions for the Zoom video visit will vary depending upon which device you prefer to utilize.

Desktop or Laptop Instructions:

1. Log into MyChart
2. Select Visits, then Appointments and Visits.
3. Locate your upcoming video visit.
4. Complete the eCheck-In process.
Note: If you are already checked in for your appointment, the ECHECK-IN button will not appear. Select the DETAILS button instead.
5. Select the BEGIN VIDEO VISIT button. This will launch the Zoom Desktop Client on your computer. Please wait on this screen until someone from your care team calls you.

Mobile Device Instructions:

1. Open the MyChart app on your mobile device and log in.
2. If this is the first time using the app, select Add Organization and search for “MHealth."
4. Select Appointments, then locate your upcoming video visit.
5. Complete the eCheck-In process.
Note: If you are already checked in for your appointment, the eCheck-In button will not appear.
6. Select the Begin Visit button when it appears at the bottom of the screen. This will launch the Zoom Mobile App on your mobile device. Please wait on this screen until someone from your care team calls you.

Zoom Video Visit FAQs