The Clinics and Surgery Center is designed for you. Community focus groups and conversations with our patients drove many of the design and patient experience features you'll find during your visit.

Before your visit
Please log into MyChart and check the Visits tab to see if you have any Check-In requirements. You may have pre-visit prep like medical history questionnaires to fill out prior to your visit.

Arrival
You will be greeted at the entrance by a Concierge team member who will direct you through the Covid-19 screening process and direct you to your appointment.

Appointment check-in

At your appointment destination, a Clinic Coordinator will check you into your appointment.
If it’s your first visit, we will ask to take your photo. This helps your care team get to know you and deliver more personalized care.
You’ll be given a Care Connect badge to wear. This badge allows clinic staff to easily find you when it’s time for your appointment and alerts staff if you have been waiting too long at any point during your visit.
If you haven’t done so from home using MyChart, you may be asked to complete your pre-visit questionnaires or confirm your current medications on a tablet before you see your provider.
The Clinic Coordinator will direct you to your appointment waiting lobby.

During your visit
The Fulton Street Café on the first floor offers a great selection of food and beverage options, including sandwiches, salads and snacks.

After your appointment
If you were prescribed a medication, consider using the convenient pharmacy on the first floor and leave with your prescriptions in hand, avoiding an extra stop. You can also sign up to get refills mailed directly to your home.

Before you leave

Stop by our Parking and Valet Services desk at the north exit to pay for valet or self-parking fees. (If you self-park at the Oak Street Ramp, bring your ticket inside and receive a discounted rate by paying at our Parking and Valet Services desk vs. paying at the ramp exit.)
Don’t forget to drop your Care Connect badge in the bins at each exit.